FAQ

When will my order arrive?

For items in our warehouse, orders placed before 11:00 on a business day are prepared for dispatch that day (and must be paid by that time if prepayment is selected). For supplier items, preparation depends on the product and availability. Transit starts after dispatch; express delivery speeds up transit, not preparation. Orders after the cutoff, on weekends or public holidays are processed from the next business day. Polish time (Europe/Warsaw) applies. Times are estimates.

We start processing orders placed after 11:00, at weekends or on public holidays on the next business day. Timing depends on the specific product’s availability and is not a carrier delivery guarantee. We ship from our own warehouse. International orders require the transit time for the destination country.

Delivery and payment options

The methods available for your address and their full cost are shown before you place an order. We send a tracking number after dispatch. Available payment methods are displayed at checkout.

Can I return my purchase?

As a consumer, you may notify us of withdrawal without giving a reason within 14 days of receipt, then send the goods back within a further 14 days. You pay return postage for this type of return, including for orders from Germany and France.

You may inspect the goods as in a physical shop. Prior approval and original packaging are not conditions for withdrawal. See our returns policy for the address, full conditions and refund timing.

What if an item is faulty or incorrect?

Contact us and describe the issue. We will agree collection or return arrangements and cover the necessary transport costs. A claim about faulty goods is separate from a 14-day change-of-mind return. Any manufacturer’s warranty does not limit your statutory rights against the seller.

Customer support

WhatsApp: +48 512 620 195 · info@avanguardis.com

A question about a product, order or return? Message us — we reply as quickly as possible.

Monday–Friday, 09:00–17:00, Polish time.